Privacy Policy

Information we collect

We may collect information you provide directly, including:

• Your name, property address, email address, and phone number.
• Your preferred contact method and contact time.
• Your communication and marketing-consent choices.
• Information you provide during later conversations about the property or your real estate needs.

The website and its service providers may also receive limited technical information needed to operate, secure, and improve the site, such as an IP address, browser or device information, referring page, and basic activity logs.

How we use information

We may use the information to:

• Prepare and respond to your Expired Listing Second-Look Review request.
• Communicate with you using the method and timing you select.
• Maintain business records and manage follow-up related to your request.
• Send optional real estate or marketing communications when you have provided consent.
• Operate, protect, troubleshoot, and improve the website and our services.
• Meet brokerage, regulatory, legal, and recordkeeping requirements.

Electronic communications

We generally communicate electronically, including by text message and email, and may also contact you by phone. Some communications may use automated technology where permitted. Your request for a review is separate from optional marketing consent. You may decline marketing consent and still receive the requested review.

Message frequency varies, and message and data rates may apply. Reply STOP to a text message to opt out of future marketing texts or HELP for assistance. You may also contact Jimmy directly to update your communication preferences.

How information may be shared

We may share information with service providers that help us operate the website, maintain customer records, deliver requested communications, or provide related business services. These may include website hosting, customer relationship management, email, telephone, and text-messaging providers. We may also provide information to Ferrari-Lund Real Estate for brokerage, compliance, or business purposes, or when required by law.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Cookies and online activity

We do not currently use advertising cookies or third-party advertising tools intended to track your activity across unrelated websites. Our website hosting and security providers may process limited technical information, such as an IP address, device information, and activity logs, as needed to operate, secure, and troubleshoot this website.

Data retention and security

We retain information for as long as reasonably necessary to respond to requests, maintain appropriate business and compliance records, resolve disputes, and meet legal obligations. We use reasonable administrative and technical safeguards, but no website, transmission method, or storage system can be guaranteed completely secure.

Your choices

You may ask to review, correct, or delete personal information we maintain about you, subject to applicable legal, brokerage, and recordkeeping requirements. You may also ask us to update your contact preferences or withdraw optional marketing consent at any time.

Send a verifiable privacy request to our designated request address at jim@nvhomestore.com. We may need reasonable information to confirm your identity and locate the applicable records before completing a request.

Children's privacy

This website is intended for adults interested in real estate services and is not directed to children under 18. We do not knowingly collect personal information from children through this site.

Updates to this policy

We may update this policy as our practices, services, or legal requirements change. Material changes will be posted conspicuously on this page, and the effective date will be updated. When appropriate, we may also provide notice using the contact information you supplied.